Delivery
At Off-The-Glass, we are dedicated to providing you with a seamless shopping experience from start to finish. Once you’ve placed your order with us, please allow us a brief window of 12 hours to carefully process and prepare your items for shipping. We’ve partnered with the trusted Aramex courier service to ensure your packages are delivered to you swiftly and securely. Their reliable network enables us to offer you a seamless and efficient shipping solution, ensuring your eagerly awaited products reach your doorstep in a timely manner within 1-2 business days after order processing. We appreciate your patience and understanding as we work diligently to get your order ready and dispatched to you. Rest assured, our commitment to delivering top-notch service remains at the heart of our operations. Thank you for choosing Off-The-Glass for your shopping needs.
Refunds & Exchanges
In the event that you’re not entirely content with your order, we have a refund policy in place to address your concerns. Please note that for a successful refund, the item must remain unused and in its original condition. We kindly ask that you retain the item’s original packaging as well. Refunds for incontentment can only be done within 3 days of receiving the item. Should you decide to return an item, we appreciate your understanding that the cost of shipping the returned item to our facility will be your responsibility.
However, if the need for a refund arises due to an incorrect item being delivered, we’ve got you covered. In such cases, we will arrange for our courier service to collect the item directly from your location, free of charge. The item should also remain unused and you should contact us within 7 days of receiving the item.
Our priority is to provide you with a seamless and fair refund process while maintaining the quality of our products and services. Your satisfaction remains at the forefront of our commitment.